Last Updated: May 11, 2025
These Terms of Sale apply only to orders placed by and for residents of the 48 contiguous United States. These Terms of Sale are also subject to Capital Audio Electronics’ Terms of Use and Privacy Policy.
Placing an Order
By placing an order with Capital Audio Electronics, you are offering to purchase a product or service. You represent that you are at least 18 years old, that all information provided with your order is true and accurate, and that you are an authorized user of the payment method submitted. Capital Audio Electronics reserves the right to limit, reject, modify, or cancel orders that, in its sole discretion, appear to be from unauthorized parties, including resellers.
Product pricing and availability are shown on our website, but the website may contain errors. Pricing and availability may change at any time without notice. Capital Audio Electronics is not bound by any incorrect information or pricing on the website and reserves the right to modify or cancel your order if an error occurs.
To place an order, add the desired items to your shopping cart. You may update, delete, or change quantities while browsing. Once ready, proceed to checkout to provide shipping and payment information. Orders can be completed as a guest or by creating a Capital Audio Electronics user account. An account offers access to product support, updates, and promotions. We may verify personal, payment, and credit information before fulfilling an order.
Capital Audio Electronics may, without liability, refuse any order, correct website inaccuracies, and update or cancel an order at any time even after confirmation. If your order is modified or cancelled, we will attempt to notify you using the contact information you provided.
Once submitted, you will receive a printable order confirmation and an email with your order details. Please save this confirmation for your records, as it serves as your proof of purchase. It is required for any warranty service at our authorized repair centers across the U.S.
Orders typically process and ship within one to two business days. Once shipped, you will receive a shipping confirmation email with tracking details. Please allow one business day for the tracking information to become active.
Payment
Capital Audio Electronics accepts PayPal, Visa, MasterCard, and American Express.
You will be charged once your order ships, except in the case of PayPal orders, which are charged in full at the time of order.
If you select PayPal Credit during checkout, your payment terms will be governed by PayPal's installment or credit options.
Some orders may require a 24-hour verification period to protect against unauthorized card use. To minimize delays, ensure your card issuer has up-to-date information, including alternate shipping addresses.
If your payment method is charged for an order that is later modified or cancelled, Capital Audio Electronics will issue a refund accordingly.
Order Cancellations
Orders may be modified or cancelled up until submission. After submission, please contact our Customer Service Center at 1-201-333-7370 (Mon–Fri: 9 a.m. to 5 p.m. EST, to request changes. Once an order ships, cancellations are not possible. Instead, refer to our Returns Policy.
For order issues, please email our Customer Service Center and include your name and order number, or call 1-201-333-7370
Shipping
Please refer to our shipping policy for full details.
Return Restrictions
Products purchased from CapitalAudioElectronics.com may be returned within 30 calendar days of delivery, subject to the following terms:
We will exchange the product for the same model (if available) or refund the full merchandise amount, including taxes. Shipping and gift wrap charges are non-refundable.
Note: Personalized products are not eligible for cancellation or return once processed.
All returns require a return authorization. Items returned without authorization will be sent back to the original address.
Once authorized, we’ll issue a prepaid return label. Pack the product and all original contents securely—using the original packaging is strongly recommended.
Security & Privacy
Our website uses Secure Sockets Layer (SSL) technology to protect your transactions. SSL encrypts your personal data—including credit card details—to prevent interception.
All transaction information is confidential. Please review our Privacy Policy for details on how we collect and use your information.
